Shipping & Returns

Rates and policies for Domestic/International Shipping orders

Shipping costs are based on the shipping service level you choose. Check the table for our domestic shipping rates/ international shipping rates.

* We require that first time customers send their order to the billing address on file with the card account. We require you to do so in order to comply with our fraud prevention standards. We are sorry for any inconveninece this may cause.

* ALL ORDERS ARE PROCESSED AND SHIPPED WITHIN 48 HOURS OF A BUSINESS DAY. IF ITEMS ARE ON BACKORDER, ORDER WILL NOT SHIP.

* YOU WILL ALSO RECEIVE A DELIVERY CONFIRMATION # WITH IN 48 HOURS OF A BUSINESS DAY

** INTERNATIONAL SHIPPING PRICES VARY DUE TO LOCATION

** Rates may change

Alaska and Hawaii

Shipping to Alaska and Hawaii may require an additional one to two days. U.S. Territories and APO/FPO U.S. Military addresses We directly ship to APO/FPO U.S. military addresses and U.S. Territories.

International orders

FlexFlo LLC offers international shipping worldwide. Please be advised shipping to a destination that requires a customs declaration will result in your packing slip identifying the package contents to be included on the customs label.

Note: Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient's responsibility.

If you have questions regarding an international order you have already placed or if you have specific questions regarding international orders, please contact FlexFlo LLC directly by email info@flexflo.com or 866-434-3727 / 866-434-3727.

Risk of Loss

All items purchased from flexflo.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. flexflo.com reserves the right to send packages with signature confirmation in cases where we believe a signature receipt is appropriate for the safe delivery of your order.

Missing Items or Lost Packages

Missing items or lost packages MUST be reported to FlexFlo LLC within 15 days of expected delivery date. If we are not notified within 15 days from shipping that a package has not been received, we will not be able to process a claim. If we are unable to file a claim, we cannot send a replacement order or credit you for the missing package. Please provide a picture of the contents and the box it came in and email it to info@dashsupplements.com. Any missing/damaged item reported outside of the 15 day window will not be eligible for replacement.

Click on the link to fill out this form if you have been a victim of theft.

Missing Package Form

Paying By Money Order

For your convenience, we also accept money orders. You will be guided during checkout as how to mail your money order AFTER you have processed your order successfully either online or on the phone. Please note the following important points prior to completing order:

Delivery Confirmation

Check on the delivery status of your package, please go to Track and Confirm at http://www.usps.com.

Returns

Your complete satisfaction is our ultimate goal. You must return any item shipped by flexflo.com for a full credit or refund of the product price, keeping the following in mind:

• FlexFlo LLC does not make refunds for any opened containers or bottles.
• Item must be in new condition with original packaging and accessories.
• You must return the item to us within 15 days of receipt of purchase.
• If you open a container(s) or bottle(s) that exist in a cleanse, regimen or kit, there will be NO refund for that cleanse, regimen or kit. NO EXCEPTIONS

We'll also provide free return shipping if your return is the result of our error (damaged, defective, or incorrect item, etc.). In other cases, a return postage fee will apply.

We do not provide return labels for products being returned. Customers are responsible for all return shipping charges.

If your return is not the result of our error, your *true postage fee will apply. Once your return has been received, a credit or refund will be issued within 15 days and an e-mail confirmation will be sent.

*true postage fee, in many case FlexFlo LLC will share in your postage cost therefor if you decide to return a product(s) we will charge you for the full cost of shipping.

HOW DO I RETURN MY FLEXFLO LLC ORDER?

Download a return slip

Start your online return by clicking the button below and following the on-screen prompts. After you set up your return, you'll receive a return slip that should be placed inside the box to speed up your refund process. Since return shipping is on the customer, you can ship the product back using whatever carrier you prefer. Please note it is best to request a tracking # as proof we received the package. We are not responsible for missing or lost packages that have not made it back to our facility.

Start your return

Return your order to the FlexFlo LLC store

Bring your packing slip or order number to the FlexFlo LLC store. After your return is received, we'll refund your original payment method. Please allow up to two billing cycles for the refund credit to appear on your statement.

Refused Shipments

If you decide to refuse any shipments from flexflo.com, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to flexflo.com. This amount will be subtracted from your refunded balance.

Additional Shipping Fees

Some products may include additional shipping fees due to the contents and shipping needs. It's easy to tell if an item requires additional shipping cost by adding the item to your cart.

Contact customer service
Email: info@flexflo.com
Phone: 866-434-3727