We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us.
Information We Collect
As a Visitor, you can browse our Website to find out more about our Website. You are not required to provide us with any personal information as a Visitor.
When you place an order, we will ask you to set up “my account,” which includes your name, e-mail address, mailing address, credit card number and expiration date, as well as certain other information when you order product. Using your account information, we will send you communications that we believe are relevant to you, refill and renewal reminders, newsletters and emails. If you prefer not to receive optional emails or other communications from us, you may adjust your account to prevent such communications by clicking on “subscriptions” within “my account.” If you would like to review or revise the information we have in your account, you may access such information by clicking on the “my account” link on any screen.
Information You Provide to Us
We collect your personal information when you purchase any products including annual VIP Memberships, when you express an interest in obtaining information about us or our products and services, when you participate in activities on our Website Site (such as using our blogs, newsletters, emailing lists, or otherwise contacting us.
Generally, you control the amount and type of information you provide to us when using our Website. The personal information that we collect depends on the context of your interaction with us and the Website, the choices you make and the products and features you use. The personal information we collect can include the following:
- Name, Email Address and Contact Data
- Payment Information. If you choose to buy one of our Policy, we collect payment information through our payment processor. All payment information is securely stored by our payment processor and we do not have access to your sensitive information, such as credit card number or security code.
- Business Information. If you choose to create a Policy on our Website, we may ask specific information related to your business in order to create the Policy.
Automatically Collected Information
When you use our Website, we automatically collect certain computer information by the interaction of your mobile phone or web browser with our Website. This information includes the Internet protocol (IP) address of your computer, your browser software and operating system, your web server, the date and time you access our site, session information (such as download errors and page response times), information about your viewing, search and purchase history and information about the referring URL and the URL clickstream to, through, and from our Web sites. We use this information to monitor the usage and performance of our site, to enhance our customers’ search and shopping experiences and to determine aggregate information about our user base and usage patterns. Such information is typically considered non-personal information. We also collect the following:
We automatically receive information from your web browser or mobile device. This information includes the name of the website from which you entered our Website, if any, as well as the name of the website to which you’re headed when you leave our website. This information also includes the IP address of your computer/proxy server that you use to access the Internet, your Internet Website provider name, web browser type, type of mobile device, and computer operating system. We use all of this information to analyze trends among our Users to help improve our Website.
We are pleased to hear from our customers and welcome your comments regarding our compounds and creations. Customer Reviews allow other customers to see what you think about a compound or creation.
We do not sell products that diagnose, palliate, treat, cure, or prevent disease. Our compounds and creations are solely for the purpose of helping to attain and maintain optimal health and well being. It is our belief that healing lies solely with God and the individual.
Information Regarding Your Data Protection Rights Under General Data Protection Regulation (GDPR)
- We need to perform a contract with you, such as when you use our services
- You have given us permission to do so
- The processing is in our legitimate interests and it’s not overridden by your rights
- For payment processing purposes
- To comply with the law
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. In certain circumstances, you have the following data protection rights:
- The right to access, update or to delete the personal information we have on you
- The right of rectification
- The right to object
- The right of restriction
- The right to data portability
- The right to withdraw consent
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your personal information. For more information, please contact your local data protection authority in the European Economic Area (EEA).
“Do Not Sell My Personal Information” Notice for California consumers under California Consumer Privacy Act (CCPA)
Under the CCPA, California consumers have the right to:
- Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
- Request that a business delete any personal data about the consumer that a business has collected.
- Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
We employ third party companies and individuals to facilitate our Website (“Service Providers”), to provide our Website on our behalf, to perform Website-related services or to assist us in analyzing how our Website is used. These third-parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/
We provide paid products and/or services on our Website. In that case, we use third-party services for payment processing (e.g. payment processors).
When you place an order online or use this site, your personal information and credit card or debit card information are encrypted using SSL encryption technology before being sent over the Internet, We use SSL technology to prevent your information from being stolen or intercepted while being transferred to us. Your credit card information is always stored in encrypted form in a restricted-access database that is away from our Web site database so it isn’t connected to the Internet, to keep it safe from hackers.
From time to time, we may partner with certain companies who, in conjunction with their membership programs or rewards programs, require that we disclose purchasing information about their members who visit our Web store (for example, to earn points for purchases made on our site through links from the partner site). We will disclose only the information required to make these programs work for you and support your membership in them. In addition, we disclose this information to such companies only if you have consented first, including consent implied by your agreement to the membership or participation rules. If you do not want us to disclose that information to the strategic partner, then you must contact the partner directly.
Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.
Information From Third Parties
If we receive updated account information from third parties, we may revise your account for you so that we can efficiently process your orders, deliver your packages or otherwise communicate with you. For example, we may receive customer information from our shippers or from third parties with which we operate co-branded businesses. In addition, we may acquire customer names, email addresses and mailing addresses for select mailings from third parties.
Other Information You Provide
We collect additional information that you choose to give us. For example, you provide information to us when you complete surveys or contest entry forms, add items to Your List, sign up for special discounts or coupons, communicate with us by email, phone or otherwise, provide product reviews, or provide alternative delivery addresses.
Please note that all email that originates from us will display the FlexFlo logo or title. In addition, our emails will contain our address in Los Angeles, California. If you receive an unsolicited email that you believe is connected with us in any way, please forward the e-mail (as an enclosure) to firstname.lastname@example.org and we will investigate.
Accept/Deny Third Party Tracking
This website stores data such as cookies to enable essential site functionality, as well as marketing, personalization, and analytics. Use the buttons bellow to opt-out or opt-in at any time.
We do not sell products for purchase by children. If you are under 18, you may use our Web site only with the involvement of a parent or guardian.
Linked Web Sites
Our Web stores may contain links to and from other sites operated and maintained by separate companies. We have no responsibility for linked Web sites (including the Web sites of participants in our associate program) and provide these links solely for the convenience and information of our visitors. The privacy policies of these sites may differ from our policy, so you should always review the privacy statement of each linked Web site you visit.
Last updated: Sept 1, 2021